How do I track my order?

You can track your order status under “My Account”. An email confirmation also will be sent out once your order has been shipped out.

How do I pay for my purchase?

We accept a variety of payments including Credit / Debit Card (Visa & Mastercard), Credit / Debit Card (UnionPay), FPX, Boost Wallet, GrabPay, TouchnGo Pay, Maybank QR, Mcash.

Does HOOGA provide Cash On Delivery (COD) service?

Cash On Delivery (COD) is not available at the moment.

How do I cancel order?

If you want to cancel your placed order for any reason, please contact us immediately at We will process your order cancellation within 5 working days. Do not visit any HOOGA stores to cancel your order placed. You can quote us your order number and we will do everything we can to accommodate to your request. However, we cannot change or cancel an order once it is in the shipping process/ transit to reach you.

HOOGA reserves all rights to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper affiliated authorities/ department in charged for further investigations.

How can i use my offline membership points?

There’s no online membership program at the moment. You may redeem your member points at your nearest HOOGA store


How much is shipping and handling?

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Learn more about Shipping and Returns.

Can I purchase items for delivery outside of Malaysia?

We only ship to Malaysia address for the time being and HOOGA online commerce store only services within Malaysia.

What is the delivery time?

West Malaysia – 3 to 7 working days

East Malaysia – 5 to 12 working days

What is your return policy?

At HOOGA, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. Do not visit any HOOGA stores to return your purchased.

Items are NOT refundable, but exchangeable. Learn more about our Shipping and Returns.

How do I use my voucher code?

You may use your voucher code by entering it at checkout to enjoy the discount. All voucher codes with terms and conditions apply.